Terms and Conditions
Protecting your privacy is important to us. We hope the following statement will help you understand how Stewart Electric Company LLC collects, uses and safeguards the personal information you provide to us on our site.
The purpose of these terms and conditions is to explain how Stewart Electric Company LLC gathers and uses customer information to the Customer Login Portal. These terms and conditions also to explain how Stewart Electric Company LLC and the Customer Login Portal processes and handles credit card information.
Collecting of Information
Information collected for you to be able to access the customer portal on this website has been collected through an employee of Stewart Electric Company LLC or through one of our third-party referral agencies. The information has been entered by one of our employees so that you can have access to the Customer Login Portal. Additional or missing information may be added by you through the Customer Login Portal or by one of Stewart Electric Company LLC employees at the time that the information was obtained, or at a later date.
Stewart Electric Company LLC currently does not offer surveys to the website. Any additional information collected will be voluntary on the user’s part.
E-mail addresses are used to send out e-mail newsletters once a month. You’ll be given an option to opt out, if you choose. A valid e-mail address is necessary for access to the Customer Login Portal.
Credit card information for payments is logged by method integration, our third-party provider for the Customer Login Portal. All payments are received and processed by a secured processing terminal.
Use of Collected Information
Information collected is for Stewart Electric Company LLC use only and in no time. We are information be sold to any third party vendor. Names, addresses, phone numbers, and e-mail addresses are so that Stewart Electric Company LLC can make quick correspondence for appointments, estimates, and invoices, payments, and receipts.
Uses such information for marketing purposes will only be used by Stewart Electric Company LLC. No other third-party vendor has Stewart Electric Company LLC’s permission to use your information for their own marketing purposes.
Information Used in Marketing
Only e-mail addresses are used currently for Stewart Electric Company LLC’s newsletter marketing program. At any time, you can register and login to the Customer Login Portal and opt out of marketing.
Addresses are currently used for Stewart Electric Company LLC card campaign, which is sent out twice a year, usually Christmas, and midyear. Opting out can be achieved through the Customer Login Portal.
At any time, you ,as a customer, can log into the Customer Login Portal and change your contact information, should it change. If you have any questions regarding your information, you can contact Stewart Electric Company LLC, through phone, e-mail, or mail. All of Stewart Electric Company LLC’s contact information is listed on Stewart Electric Company LLC’s website at www.Stewartelectricar.com.
Protection of Information
All information transmitted through the Customer Login Portal as Stewart Electric Company LLC contact form are sent through a Secure Socket Layer (SSL) protocol, which encrypts data that is being transmitted. All of our third party vendors use SSL protocol to protect your data for collection of information and payment processing.
Employees who have access to the customer information only have permission to access the information for Stewart Electric Company LLC business only. Each user has a unique ID and password, and access is closely monitored. All employees who have access to this information must pass a background check before being granted access to the customer contact information.
Products and Pricing
No products or services are sold directly through this website. The sole purpose is to give Stewart Electric Company LLC customers the ability to have account access management for the purpose of paying the customer balance and making account inquiries. Pricing for services sold through Stewart Electric Company LLC are subject to change without notice.
No material, products, or services are sold through this website. All material that is necessary for Stewart Electric Company LLC to perform the requested service is purchased by Stewart Electric Company LLC through a local electrical supplier. Any material that has to be ordered is shipped directly to Stewart Electric Company LLC and which point the consumer will be contacted to complete the installation.
In the case of a Home Generator System, if the consumer is purchasing out of pocket, the Home Generator System is purchased and shipped once funds have been transferred. If the consumer is financing, the Home Generator System is purchased and shipped once funds have been transferred. Home Generator Systems are usually received within 2 weeks of purchase, but depends on availability. If for some reason this is not the case, the consumer will be contacted by Stewart Electric Company LLC by phone or the email address on file.
For other than Home Generator Systems, no payment for services is required up front. For small services, payment is due upon completion. For larger services, 60% of total is due at the time of “rough in” and the remaining 40% at the time of project completion. Permit fees may also be required. Credit Card payments can be made through the Customer Login Portal or processed by one of Stewart Electric Company’s service Techs. All other forms of payment can be made through one of Stewart Electric Company’s service techs or mailed to Stewart Electric Company LLC’s office at 103 Wildflower Dr. Jacksonville, AR 72076.
Credit Card Transactions
Credit card transactions through the Customer Login Portal are entered using a Secure Socket Layer protocol ( SSL). All credit card transactions are processed using Authorize.net and Crescent Processing Systems on this website and through Square if processed by a service tech. Any fees associated with back charges, fraudulent claims, or any other fees outside the realm of legitimate charges, shall be back charged to the consumer that made the original payment. Legal fees may also be incurred.
Any manual credit card transactions shall be accompanied with a service ticket with the customer’s signature, followed by an e-mail of the credit card receipt. Under no circumstances shall the consumer give credit card information to an employee of Stewart Electric Company LLC without the receipt of a service ticket with a noting the charges that will be incurred for manual transactions. The purpose of the Customer Login Portal is to virtually eliminate the need for manual transactions.
Notice of Policy Changes
Stewart Electric Company LLC reserves the right to change or modify the terms and conditions at any time. The purpose of these changes is to better protect you, the consumer. Updated changes to the terms and conditions can be viewed on the terms and conditions page of Stewart Electric Company LLC’s website at www.stewartelectricar.com/terms-and-conditions/
Stewart Electric Company LLC offers a 5 year warranty on all parts and labor supplied by Stewart Electric Company LLC. In extreme cases of a temporary fix until a more permanent means can be provided, no warranty shall be given and will be noted as such.
New electrical services in which Eaton CH series equipment are provided and installed by Stewart Electric Company LLC, the installation shall have a lifetime warranty. All other types provided by Stewart Electric Company LLC shall have a 5 year warranty.
Generators shall have a warranty based on manufacturer’s warranty information. The electrical portion of the installation shall have a 5 year warranty for parts provided by Stewart Electric Company LLC.